Multiple orders from GOFO have not been been delivered and the courier lies, saying that recipient was not home or refused package but never attempted delivery. This is in North Brabant and happened two Mondays in a row. Now it looks like the driver has kept the packages as the company doesn't know where they are. We may have to file a police report now, which is insane. Their customer service is no help. Every time you contact or call, they just keep saying we don't know where it is, and it will be 1-3 days. They don't know what the courier did with the packages and if they did steal them, they will "deal with it." Editing to add since Gofo left their templated response here. We have called and emailed GOFO multiple times and all they say is we will look into it and contact you back (which they never have, we have to email and call every single time). Their customer service literally does nothing but say we will look into the issue and we see a note that you have called before.
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