Review Time
it was supposed to be delivered today but no one came to my house. now i have to wait 1-3 days till they can deliver again they claimed i wasnt home but i was with my mother. I was waiting at home to wait on my package i dont get to see a time of when it gets delivered this is the worst experience ive ever had since i never saw anyone stop by my house not even a neighbor so when did they come by to deliver? NEVER.
Wish 0 stars was an option. What an absolute terrible company. Customer service agents straight up lying saying “appointment has been made, package will be delivered today” only to find out they don’t work with appointments nor can they provide time frames due to “being a new company” (according to the 5th rep I spoke to). Utter garbage. Fake information on tracking screen. This company shouldn’t exist.
⭐ 1 star – Terrible service
The courier came to my house around 11:00 a.m. while I was at school. I did not receive any notification that the delivery was on the way, nor was I given a specific time window.
I called customer service several times to ask if the package could be delivered around 5:00 p.m., when I would be home. I also explained that I could not leave the package with my neighbours. The customer service representative was very rude and offered no solution at all.
This is extremely frustrating, especially because I am leaving for a six-month internship and urgently need this package. The company also does not offer a pickup point, so collecting it myself was not an option.
Overall, this was a very poor experience. If I had the choice, I would never use this delivery company again. Even PostNL provides better service, which says a lot.
This must be the worse courier.No live tracking, no rescheduling and no control at all over your package.They dont even tell you around what time the delivery will be, so the package is out for delivery in the morning and it can arrive at the night, which means you need to be home ALL DAY or their driver will just leave the package outside the building (imagine once they left my package in the street next to the main door) which is crazy as I live in busy street.Horrible company, I never ever choose them and if my package shipped with them, then I cancel with the retailer imemdiately and withdraw from the whole purchase.
⭐ 1 star – Terrible serviceThe courier came to my house around 11:00 a.m. while I was at school. I did not receive any notification that the delivery was on the way, nor was I given a specific time window.I called customer service several times to ask if the package could be delivered around 5:00 p.m., when I would be home. I also explained that I could not leave the package with my neighbours. The customer service representative was very rude and offered no solution at all.This is extremely frustrating, especially because I am leaving for a six-month internship and urgently need this package. The company also does not offer a pickup point, so collecting it myself was not an option.Overall, this was a very poor experience. If I had the choice, I would never use this delivery company again. Even PostNL provides better service, which says a lot.
My package has not been delivered twice already. I indicated that if I am not at home, it may be placed in the blue bin.The previous time, the delivery driver broke my mailbox (it was snapped off), and today I came home to find that my doorbell had been torn off. Since GOFO has been delivering my packages, something seems to go wrong or get damaged every time.Previously, my packages were always delivered by PostNL, and I never had any complaints.
The worst delivery service in the Netherlands.There is no way to know when the courier will arrive — you only find out after the fact.The first time, they literally dumped the parcel in the garden.The second time, they didn’t deliver it at all because no one was home and took the package away to who knows where.There is no way to contact a real person to figure out how to get it back.
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