Claimed delivery without actually delivering the package
I had a very disappointing experience with Gofo Express.
My parcel was marked as delivered at 22:00, but no delivery attempt was made. No doorbell was rung and no contact was attempted, despite me being at home at the time.
The only “proof” provided was a photo of the parcel placed outside my address, showing the house number. This does not prove that the package was actually delivered to me, only that it was left unattended outside.
When I contacted Gofo Express, they refused to investigate further and insisted that the photo was sufficient proof of delivery. They also refused to provide a certificate of loss and redirected me back to the seller, leaving me stuck without a resolution.
This approach shifts all risk to the customer, which is unacceptable. A delivery company should ensure that a parcel is actually handed over or properly delivered, not simply left outside and marked as complete.
Very poor service and no accountability. I would not trust this courier with any delivery.
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