Frozen account, zero explanation .
I am 3 weeks away from completing my marathon and raising money for a charity after a run in with cancer last year.
I just hit my target (which I want to increase) and my entire account has been shut down due to 'trust and safety' with no context provided.
AI chat bot was pointless
Subsequent Customer support was rude and dismissive.
Given I could have used competitors with ease, as a first time user I wont be using Gofundme again. It seems a shame to treat people in this way as they raise money in good faith for known charities.
Shame on you GoFundMe
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