I attempted to settle an outstanding invoice and discovered that I had been charged 'additional fees' without any explanation. This does not relate to toll fees, as I hadn't used a toll road. How can someone just create random charges? I've had numerous issues with this service over the last year and a half. Previously, I had no complaints. I don't know what has caused this significant decline, but they should definitely be investigated by the authorities. I've already reported them twice.
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