Communicating with the offshore staff has been incredibly challenging. They tend to stick to procedures and offer empty reassurances rather than truly listening to the concerns. Like others have experienced, the service has occasionally withdrawn funds from my bank account, including a questionable flat battery charge. Despite being a loyal customer for over five years without ever leaving a key in the ignition, I was asked to 'prove' my claim. When I requested they prove otherwise, they promised to follow up, but a year later, I'm still waiting. The representatives are often rude, dismissive, and difficult to engage with.
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GoGet members get on-demand access to 3,000 conveniently located cars and vans today. With 20+ years of Australian carshare experience and 8 million trips and counting, GoGet are the experts in carshare.See more
