First time hiring a car in Australia and it was not great.
I never received any email explaining how to access the key, no guidebook, nothing. Eventually, after digging and digging, I discovered I had to pick up a smartcard near where the car was parked.
I picked up the car and everything seemed fine initially. However, halfway into my journey the car started making a freakish alarm noise that would not turn off.
We eventually figured out the alarm was because there was an issue with the smartcard and it had become “invalid,” so it was like a very loud alarm going off on the highway - not great and honestly quite stressful.
I also found the aircon was leaking and the front passenger footwell was completely wet and stinky.
I arrived at my destination but decided to come straight back because the car was just not right.
Customer service was also terrible.
Would avoid.
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