My experience with GoGet was extremely disappointing.
Before you can even view pricing or vehicle availability, GoGet requires you to complete a full registration process and provide sensitive personal identification. After doing so, my application was declined without any explanation, and the only option provided was to submit another application.
I contacted their customer service line hoping someone could clarify the issue or advise what had gone wrong. Unfortunately, they were unable to provide any assistance beyond suggesting I apply again.
Collecting sensitive identification information while providing no transparency, no explanation for rejection, and no meaningful support raises serious concerns about the process. I will be raising this experience with the ACCC.
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Wheels for Whatever. Round the corner. By the Hour.
GoGet gives you all the joy of owning a car with none of the hassles. You get to enjoy all the stuff you love, like hitting the shops or the beach, while we deal with petrol, rego, parking, maintenance, cleaning and all the rest.
GoGet members get on-demand access to 3,000 conveniently located cars and vans today. With 20+ years of Australian carshare experience and 8 million trips and counting, GoGet are the experts in carshare.See more
