I submitted my request on 29th December, initially offered £30 for an iPhone XR, which was later reduced to £10 with an additional £5 bonus. I was informed that the payment would arrive within 1-5 working days, but it never did. After being given another date for the payment that also passed without any follow-up, I was told there were incorrect payment details. However, I had provided the correct information and have not received any response since.
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