I sent my phone in after receiving an initial online quote. Following inspection, I was repeatedly offered significantly lower amounts, which I declined.
On 15 January I was explicitly told the phone would be sent back to me. Despite this, weeks later I had still not received the device. I was later told it had “left the facility”, however no tracking number, courier details, or proof of postage have been provided despite multiple requests.
Due to the lack of clear communication and the failure to return my phone within a reasonable time, I am now forced to escalate the matter to recover my property.
Based on my experience, I would strongly advise others to be cautious when using this service.
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