The site said that we would be greeted outside the arrival exit with all the other services. Not only was the driver almost 30 minutes late, he parked far from the terminal and had us walk with our luggage to the car. Granted the traffic was horrible, but a good driver would know about congested areas and construction. He seemed to be entirely dependent on his map application. He was also not able to point out even major landmarks like St. Paul's along the way. I had to call them when the driver was late - nothing was proactive on their part. I highly recommend anything else. Walk, you will be happier.
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