Horrendous service. Booked a taxi to the airport initially. Pick up on time but car was filthy dirty. When I arrived at Heathrow after a 17 hour flight, I booked another taxi to get home but accidentally booked it the wrong way around. Called up straight away and they said they had someone in Wembley who was only 20-25mins away. I agreed to wait. Got a call 15 mins later saying the traffic is bad and it will likely be another 45 mins. I asked if I could cancel as I was too tired to wait that long after such a long flight and a 24 hour delay. They said if I was to cancel they will charge £97!!!! I asked them to be reasonable and apologised for the error in my initial booking explaining I was tired and made a mistake. They had no intention to charge any less. I asked how they calculated that charge and was told the driver was on his way and had already driven all that way to get to me. 1) the driver was in Wembley 14 miles away and 2) they hadn’t even made it to me yet! They then agreed to charge £50 instead and I said fine as I just wanted to get home And told them i won’t be using them again and their response was that’s fine that’s your choice. No customer service at all and no understanding or empathy that I made a genuine mistake and they haven’t lost anything other than a 15 mins drive. Anyways, checked the app to see they had charged me £97 after all. Absolutely shocking, disgusting and pointless company. Reading the other reviews i can’t believe I even used them at all.
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