Booked taxi under my name to go from hotel to wedding reception. Was told it would be 30 mins. After around 20 mins a go green taxi arrives at front of hotel, I didn't get a confirmation message or phone call, was just about to go and see if it was for me but then someone else got in it and they drove off. I assumed that one had been booked by someone else, however when there was no sign of another go green taxi for another 25 mins I called to ask what was going on. They sounded confused and then said that they hadn't sent one because they weren't sure if I definitely still wanted a taxi (?? - pretty sure the original one was for me and the driver just didn't bother to check who had booked it and just took a random instead). I asked for another taxi ASAP; one eventually arrived but driver didn't know the location of the (well known) wedding reception venue and started driving to the wrong place before I corrected him. When we eventually arrived the fare was way more expensive than quoted. I don't normally write bad reviews but thought this was needed! Shame most people won't get the opportunity to read the reviews before they book their taxi.
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