I requested (in writing) a quote for a round trip from Oxford to Gloucestershire and was told nearly £130. When I arrived at my destination in Gloucestershire, the driver asked for the money and was going to leave me there! I ended up paying another £128 PLUS waiting time at 60p per minute. Given I'd gone to say a last goodbye to my dying mother this was extremely stressful and added to my distress at the occasion.
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