I use go green taxis in Didcot not because it is the best but because it is what we have in town as offer.During week 49 last year, I took taxis everyday almost, in one of the trios I left my reading glasses on the seat. As sooner the driver left me, I saw I did not have the glasses, so I called GoGreen, spoke with a Lady, she told me she would call the driver to check. After few minutes she called me back telling the driver had the glasses, he would leave at the office and that I would need to collect the glasses from their offices. Since then, I have been trying to collect my glasses with no success. Always informed different reasons.Today again when calling, i spoke with 2 ladies who showed no respect. Saying they are not responsible for my glasses!!! The one who told me she is the call center manager today, was really rude! Unbelievable. I felt really disrespected and that there is no human values in this company. Another incident an year ago, i was left with no driver 5 am, i had to jump on my bike, leave a luggage at home to not lose my flight. I wrote an ema to the company, attaching my cctv video of the day. Have I got an answer to it? Still have not. Where is the owner of this company who does to follow up the services offered?
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