Terrible.Outbound Newbury to LGW, booking made in advance for 4.15am pick up. On day of trip, app showed 'we have been unable to allocate a driver' as at 3.45am. Having started the journey in my own car as I had a flight to catch, on calling the office I discover that the driver is arriving, so return home. Driver calls office who confirm the app starting that no driver had been allocated, confusing for both the driver, the office and myself as I was in the car. Still showed as unallocated (helpfully I took a time stamped screenshot of the app).Requested for someone from the office to call me to discuss, but no call ever came.Return trip, driver allocated too late, so arrived one hour late, but not through his fault (he was fantastic)On calling the office again, I was effectively accused of lying about the facts, and told simply that there was nothing that would put could be done, not even an apology for the inconvenience
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