Lower Earley (Reading). Booked via the app it said it would be 0- 18 minutes so I booked it. Then at the 14 minute mark I saw the tracking was now saying it would be 20 minutes more. I called to see if it was a mistake and all the guy said is do you want to cancel. It was my first day trying the service. I said I felt lied to and he gaslit me and said I wasn't. No apology, literally couldn't care less!
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