I reserved 3 rooms for 3 nights for 8 adults and 2 children, including breakfast. However, during check-in, I was informed that I had only paid for 9 guests and had to cover the cost for an additional person out of my own pocket, despite having a booking voucher for 10. This experience has left my family and me quite frustrated with the service provided by the platform and the hotel. Additionally, it’s important to note that the property policy did not specify a security deposit, yet I had to pay 9000 baht for the rooms. There were many unexpected issues with the hotel. I advise anyone traveling from India to Bangkok to double-check their booking details if considering this hotel.
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Goibibo is the largest online hotels booking engine in India and also one of the leading air aggregator. Goibibo is also the number one ranked mobile app under the travel category. Goibibo's core value differentiator is delivery of the fastest and the most trusted user experiences, be it in terms of quickest search and booking, fastest payments, settlement and refund processes. Goibibo has grown its hotels booking volumes by 5x in 2015 over the previous year. 70% of hotel bookings take place on Goibibo's mobile app.
Goibibo is part of the ibibo Group that also owns India's No. 1 online Bus ticketing platform, redBus.in and recently launched car pooling App, "ibibo Ryde".See more