I bought flight ticket from Goibibo on 22/12/2025 for kolkata to Portblair round trip
(journey 15/01/26 kolkata to Portblair and 21/01/26 Portblair to Kolkata) ,my
21/01/26 journey was cancelled by Spicejet airlines mail given by Spicejet on
01/01/26. I didn't get the refund from Goibibo yet. I call them everyday but they said
they don't get any updates from the airlines (Spicejet), but I call to Spicejet they said that,
refund was made by them to the Goibibo on 22/01/26. Still I didn't get the refund.what to do?
My booking with Goibibo ID:GOFLDSTAILFL3318782 PNR:
NJ8FHH Journey date: 21/01/2026 IXZ to CCU(13:30 to 15:40 hrs) ,refund amount 19600/- approx
This is very bad experience
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Goibibo is the largest online hotels booking engine in India and also one of the leading air aggregator. Goibibo is also the number one ranked mobile app under the travel category. Goibibo's core value differentiator is delivery of the fastest and the most trusted user experiences, be it in terms of quickest search and booking, fastest payments, settlement and refund processes. Goibibo has grown its hotels booking volumes by 5x in 2015 over the previous year. 70% of hotel bookings take place on Goibibo's mobile app.
Goibibo is part of the ibibo Group that also owns India's No. 1 online Bus ticketing platform, redBus.in and recently launched car pooling App, "ibibo Ryde".See more