goibibo.in

Fraud team didn't value the customer

Hotel glenroy mussoorie.I called that hotel 5 days before checkin n ask them if the rooms r good and way to hotel parking they said sir the rooms r very nice with balcony and the way is a little narrow but car can easily reach there it is behind picture palace .but when I reach over there after paying 150 rupee for Mall road entry one time entry charges I don't find glenroy hotel 1 km near picture palace then I called the hotel and ask me to guide they told me to come a very narrow 7-8 ft narrow road when I go down turn after turn it is around 600 -700 metre very deep very small very steep straigh down in a khadd you need to reverse back and forward for every turn when my car get the last turn my car back bumper rugged by road and damaged after seeing the rooms I feel miserable they will give rooms in -2 or -3 level down with no lift no view if you have classic room booked by 3500 rupee of you book if premium room for 4500 per day they've given small balcony rooms where you can only stand the rooms like in basement becouse on the top tarrace there is parking the have kettle but no have sugar milk in rooms you can not walking to the mussoorie road if you have small kids the way to reach the road from hotel is very high straight steep you old and kids can not able to reach there r bed bugs in the rooms tere is nothing availability near the hotel you need to walk very steep straight 700 metre from the hotel people haf haf k sara dum nikal jayga . After doing request for 4 hours to refund my money back I had a small kid we cannot go walking to the road they did not cancel my booking didn't refund bole ja Jo karna hai kar le after calling 25 times to goibibo to resolve the issue they didn't refund at 7o clock I left my money without check -in I left my 14000 I checked in another hotel Himalayan club at 9 pm after waisted whole day in argument with goibibo and the staff of glenroy is illmanner told me jJA JO KARNA HAI KAR LE .we all get sick wasted the next whole day resting WILL TAKE THEM TO COURT after that I called 20 times goibibo they always lie sir you will get resolution with in 2 days but till yet no refunded

Date of experience: Jul 10, 2022