goibibo.in

1.4
1.4 Based on 22 reviews

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Average Rating

1.4

/
5

22 Reviews

5 Star
9%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
91%

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Finn Brown
Flight Cancellation and Poor Customer Support

My flight from Bengaluru to Kolkata scheduled for 3rd December 2025 was cancelled by the airline. While booking, the platform did not include my mobile number. The airline claims to have sent a cancellation message to the mobile number linked to the PNR on 14th November 2025, but I was not informed about it by the platform. I only cancelled my booking on 30th November, just before web check-in. Since then, I have sent numerous emails to the platform requesting a refund due to the airline's cancellation. I have raised multiple tickets, but they were closed without any resolution. I still have not received my refund, and the support team is unresponsive to my emails and calls. This oversight has caused me significant stress and resulted in missing an important meeting, leading to a considerable financial loss.

1
Date of experience: Dec 31, 2025
bipin jain
Don't do cab booking from Goibibo Or…

Don't do cab booking from Goibibo Or Makemytrip they cancel the trip at the last movement leaving u and ur family stranded with no option except paying 2-3 times more fare at the last movement booking. Same thing happened to me .Don't trust them

1
Date of experience: Dec 22, 2025
Pradeep Kasimsetty
Worst service

Worst service . Flight cancelled , airlines issues fulfill refund , but Goibibo deducted convenience fee of 1200/- ..Not possible to contact customer service , since no one responds ..it asks to login to app where no Help is provided..Worst service worst website

1
Date of experience: Dec 05, 2025
Moumita Pradhan
Did not get refund for flight cancelled by Spice jet

My flight scheduled from Bengaluru to Kolkata on 3rd December 2025 was cancelled by Spice Jet . While booking the flight Goibibo did not provide my mobile number. Spice jet claims to have sent mobile message regarding cancellation of flight on 14th November 2025. to the mobile number associated the PNR. I was not intimated of the message by Goibibo. I cancelled my booking on 30th November, only when I was about to web check in.After this I have sent several emails to Goibibo to refund the amount for the ticket since the flight was cancelled by the airlines. I have raised multiple tickets but everytime the ticket was closed without resolving the issue.Still have not got my refund. The team is not responding to the emails or calls.The lapse on part of Goibibohas caused tremendous stress and absence from a very important meeting, which has cost me a huge sum of money.

1
Date of experience: Dec 03, 2025
abhishek raval
Worst services

Worst services. Driver or vendor were non-responsive. They did not pick up the phone or giving time of 15-20 min repeatedly. I request u all not to rely on Goibibo for cab

1
Date of experience: Oct 30, 2025
Sthavir Kale
Bhaiya Travels

I booked a ticket from Jabalpur to Ahmedabad for 4 persons. The price was more than 4k per person. The boarding time was 4.30 pm from Jabalpur. It came at 4.10 but left almost 1 hr late. I reached Ahmedabad at 1 pm instead of 8.30 am. Also ,after vadodra, when I was sitting with my family, I observed that 4 persons went above where our 2 seats were booked and bags were kept. Upon asking, then told me that they will travel till Ahmedabad. I complaint about it. Also the lock of bathroom door was not working. Overall, not a good experience

1
Date of experience: Oct 25, 2025
Shruti Singh
As a female passenger i booked a bus at…

As a female passenger i booked a bus at 9 30 from greator noida zero point and the bus was delayed.I tried to ask them for help as I was alone at that place till 11 am then I took another bus randomly after waiting for long time.I want refund for my trip.The app never even listen to the problems. Very disappointed.

1
Date of experience: Aug 01, 2025
Maya
Smooth BookinSmooth Booking Experience with GoIbibog Experience with GoIbibo

Smooth Booking Experience with GoIbiboI booked a cab through GoIbibo (Booking ID: CARP7539116616342621) on May 27, 2025, and had a seamless experience. The booking process was quick, the confirmation email came instantly, and I also received a proper invoice for my records. The driver arrived on time, was polite, and the ride was comfortable throughout. I appreciate how simple and transparent the whole process was. Definitely using GoIbibo again for future travel! 🙌

5
Date of experience: May 27, 2025
Edris Patterson
Unprofessional experience

My flight with Airasia got cancelled, I was thankful that the company refunded full to Goibibo as I bought from them. I had no worries as I thought it is in safe hands and I will get back in my bank account. But unfortunately I called them 100 times each day new executive talks , I spoke to the supervisor also on 5th March but all in vain. Suddenly I saw 5000 they reversed in my bank account but still no development, no one has the answer. I am really so worried.How unprofessional experience!

1
Date of experience: Feb 27, 2025
Booked the hotel diamond admire in…

Booked the hotel diamond admire in noida Not satisfied with the services Staff was very rude Food was not provided Ac TV not working Insulting their guest When I did complained against the hotel on Goibibo Customer support refuse to help out listing the hotel person Not resolving the issue The worst and pathetic service they provide

1
Date of experience: Jun 16, 2024

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