My flight was cancelled, forcing me to incur unavoidable hotel and meal expenses. Although an alternative flight was eventually provided, the handling of the situation was poor from start to finish.
What followed was an extremely inefficient and frustrating customer service and grievance process, marked by repeated templated responses, lack of ownership, and no transparent resolution despite formal escalation.
The grievance process itself became more distressing than the original disruption.
This experience reflects a systemic issue in customer care and accountability, not a one-off problem.
Posting factual feedback so other passengers can make informed choices.
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