Went as a family of 8 at 9pm on Monday which was a bank holiday. Asked for a seat upstairs but they said it was closed and we had to sit downstairs. Not my preferred choice but did not make a big deal out of it. We sat down and were waiting for 10mins but no one handed us menus so we could order. These should have been given to us when we sat down as this is the norm. I then walked upto a member of staff and asked for the menus. His response was “ Why are you so angry?” I said to him that I was not angry but annoyed that we had not been given the menus as yet. We then got served the complimentary bread and salad and soon after the same waiter came to take our order. I asked for Adana Kabeb and was told that they don’t have this anymore. They also said that they don’t have Chicken Shish which is what we wanted and is the most popular type type of food in Turkish restaurant. I asked the waiter why he did not mention what was not available at the time of offering us the seat and before we got comfortable. His response was he did not know what we are going to order. I said to him regardless he should have said something like “ just so that you know we have ran out Adana and Chicken in case you were wanting to order” it’s just the norm and good customer service. I then got up and asked to speak to the manager but the other person felt that he needed to know so I told him. He kind of was understanding my point but then this big guy with a ponytail came out. He looked a bit like Steven Seagal from the film Underseige and he said what happened in a very rude way. I said I am not going to explain my bad experience the 3rd time. He asked the other guy who I went to ask for the manager whether we ordered or not and he said no. Steven Seagal then said so what is the issue then. No apology no nothing. I am a regular in the restaurant and have told many people including all my family and friends and work colleagues about how good the food is but I will never go there ever again simply because the staff were rude and arrogant and don’t know how to provide customer service. Without customers like us they would not have jobs in that restaurant and they should respect customers not treat them rudely. In a place like London where there is a lot of competition you have to be top of your game. Disgusted!!!
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