I’m honestly really disappointed writing this because I used to be a regular here, but after today I won’t be returning.We came to Finchley Gokyuzo for Eid, fully understanding that it would be busy and hectic. We waited around an hour for our food, which is already a long time, but we were willing to be patient given the occasion. However, if the wait is that long, you at least expect the food to be worth it — unfortunately, it wasn’t.We ordered the jumbo platter, and not only were some items missing that were listed on the menu, but the majority of the meat was undercooked/raw and completely inedible. We barely touched it and ended up sending it back almost full.When we raised this with staff, we expected at least some acknowledgment or a reduction in the bill considering we didn’t actually eat the food. Instead, nothing was done. The waiter said he would get the manager, but no one ever came. He then proceeded to take full payment without resolving anything.We complained again, but we were repeatedly ignored until we felt forced to just leave. In the end, we had to go to another restaurant because we were still hungry and completely unsatisfied.I want to be fair — I understand it was Eid, and I know how overwhelming it can be for staff and the kitchen during busy periods. But the solution is simple: don’t take on more customers than you can properly serve. If you can’t deliver the standard people are paying for, you shouldn’t be seating them in the first place.It’s a real shame because I’ve been a regular and used to enjoy coming here, but after this experience, I won’t be returning and I definitely wouldn’t recommend it.
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