Had the most shocking experience at Gokyuzu in Park Royal today. Ordered two portions of the long minced chicken (chicken kofte), something I’ve had many times before, including at this restaurant. My friend took a bite, and it turned out to be raw chicken. Absolutely disgusting and dangerous.I went to talk to the manager, Samad. Instead of listening, he started yelling at me, saying the chicken wasn’t raw and that’s how it’s supposed to be. He was super close and aggressive, making me really uncomfortable. No one should be talked to like that, especially a female customer.Then another staff member (the one with a lot of lip filler) got herself involved , claiming it was just seasoning and tomato sauce. I’m not stupid – I know what raw chicken looks like. To make it worse, another lady asked why I was talking for my friend, since she was the one who experienced eating the raw chicken, saying my friend should speak for herself. How unprofessional! Just because my friend ate raw chicken doesn’t mean she has to argue about it. It’s got nothing to do with her if my friends’ speaking or not. You can’t tell a customer what to do.No replacement food, no refund, nothing. We had to pay the full bill even though we were totally disgusted and couldn’t eat anything at the end. We spent over half an hour arguing about whether the chicken was raw (since they claimed it wasn’t). Even the customers that witnessed what happened at the table next to us agreed the staff were rude, especially the females. And they also agreed that the chicken was raw!!!Avoid Gokyuzu in Park Royal at all costs. The staff are rude, dismissive, and apparently okay with serving raw chicken. Save yourself the trouble and go somewhere else. I will even attach the pictures of the raw chicken that apparently isn’t raw or what she said is ‘appealing’.
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