Hi, I placed an order last Friday. Food was never delivered to me. The driver went to the wrong place, claiming I provided the wrong address, which I used previously and no one had any problems and all orders were always on time. The driver called to confirm the address and I said where I live, and he said he knows where is that. Guess what you can track drivers and see how they move. The driver spent like 25 min in 1 place ( looks like he met someone and had a chat)and then he passed by my house without stopping and went all the way back to the restaurant. I tried to call the restaurant, but it was useless. I was shocked at how the manager handled the situation. He said they are not dealing with deliveries and I can contact Just It. He can see the driver was back with my food and NO replacement was offered or redelivery. The guy on the phone said he does not care and I can place another order if want and that I DO NOT understand how they work. I tried to explain that choosing the correct partners is their responsibility because it has an impact on the food which was cooked by the restaurant. Well, I spent 10 years in hospitality, working in a 5 * hotel (restaurant) so I would never say to my clients that there is no other option. We would always try to find a solution. The manager just said that there is nothing that they can do. If you think to support some businesses during the lockdown, I would not do it to Gokyuzu Walthamstow, because they just do not care about their clients. Contacting Just It did not help either. They promised to investigate and come back to me within 48 hours, which was never done. I contacted them again and now they asked 72 hours more to investigate. I want my money back. Because now it is appearing on my account that food was delivered, which was NOT. and Money has gone.
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