We rented a car via goldcar on Madeira on 29.12.2025. At the counter we were receiving the car and everything was paid in advance. At the counter the agent would not let us have the car without extra optional insurances. I read the terms & conditions thoroughly and in there no mention of required extra insurances to be taken at the counter. Neither no mention of need for embossed numbers on credit card that is needed for the deposit. The Goldcar agent was not co-opperative at all and forced us to pay the extras or else we would have not been able to rent the car. We were willing and able to pay the larger deposit required without the extra insurances but the agent refused everything.
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