Review Time
A TRULY FRUSTRATING EXPERIENCE = I mistakenly booked a vehicle from an airport through a service that partnered with another company. Even though I used an AMEX card for the booking, the voucher indicated that a security deposit couldn't be processed that way, which is unusual for car rentals. They then refused to accept my physical Mastercards because they were from an online bank. I offered various Visa cards from a major U.K. bank, but since they were stored on Apple Pay, the company wouldn't accept them, citing their policy against taking deposits from cards on phones. I turned to my companion who had cards from U.K. banks, but payment had to come from the driver's card, and since my companion doesn't drive, that was not possible. I contacted the service again, but they denied a refund because I reached out after the rental was supposed to start. When I pointed out that I had contacted them beforehand and had proof, they changed their stance, claiming a 48-hour cancellation notice was needed. I reminded them that the booking was made less than 48 hours prior. It became clear to me that their business model seems designed to collect payment for a rental while making it nearly impossible to fulfill the contract by enforcing unreasonable rules. I feel like I'm wasting my time – there's nothing they will do to fix this situation. Their response was simply, 'That’s about right.' I HAVE GIVEN ONE STAR BECAUSE I CAN'T GIVE ZERO STARS. I will seek a refund from my card issuer if the service does not resolve this.
AN ABSOLUTELY DISGRACEFUL BUSINESS = I foolishly booked a vehicle from Nice Airport through Holiday Autos - Who placed the business with Goldcar. Despite the booking being made with an AMEX card - It was clear when the voucher came through that a security deposit could not be paid via that route = Strange, since that is perfectly usual with car hire companies. They then refused to take a security deposit on my physical Mastercards (= x2) because they were ‘from an online bank’. I then offered various Visa cards from a substantial / high street U.K. bank - but because these were held on Apple Pay on my phone - Goldcar refused based upon the fact that they take no security deposits from cards held on phones. I finally turned to my companion who had U.K. high street banks cards - but this was not possible - payment had to be taken from a card in the name of the driver and my companion does not drive. I then went back to Holiday Autos who denied me a refund on the basis that I was talking to them after the time at which the hire was to start. Upon pointing out to them I had commenced discussing matters with them prior to the time that the hire was supposed to start and had evidence of that fact on my phone, they changed their story to claim that 48 hours notice of cancellation was required. I then pointed out the booking had been made less than 48 hours before. I then said to them, as far as I can work out - Your business model involves taking a payment for a car hire and then doing everything you can to not perform that contract by making it as difficult to possible to have the car released = I am wasting my time - There is absolutely nothing that you can or will do to overcome these ridiculous rules. “That’s about right” was the reply.I HAVE AWARDED ONE STAR - BECAUSE I CANNOT AWARD ZERO STARS. American Express will be refunding (if Holiday Autos does not deal with matters).
I was delayed getting there by over three hours. When I finally arrived they said they had rented the car I reserved but they would give me a smaller car for an €10 / day. If you are more than one hour late they stick it to you!
We rented a car via goldcar on Madeira on 29.12.2025. At the counter we were receiving the car and everything was paid in advance. At the counter the agent would not let us have the car without extra optional insurances. I read the terms & conditions thoroughly and in there no mention of required extra insurances to be taken at the counter. Neither no mention of need for embossed numbers on credit card that is needed for the deposit. The Goldcar agent was not co-opperative at all and forced us to pay the extras or else we would have not been able to rent the car. We were willing and able to pay the larger deposit required without the extra insurances but the agent refused everything.
I cannot get my car due to lack of support contactless and AE or even Virtual Bank card. Cannot get my car eventually and luckily I can rent another car with others. What year is it now? Never have this experience before and will never use it again!
Paid for a car and top level insurance from Paphos Airport. When I arrived at the desk, I was told that my booking was cancelled as I didn't collect in time. Booked through Expedia who were as unhelpful as Goldcar. Be very wary of their 2 hour limit on collection. I had 10 days of hire car booking and top level insurance cancelled without notification but they still have my money! Also, note that you will not be ATOL protected booking a hire car through Expedia.
I recently hired a car from Goldcar at Madeira Funchal Airport and have been left with a significant bill for damage that was already on the vehicle.Upon collection, I noticed marks on the side of the car. I took a photo at the time, but the scratches were not noted on the initial condition sheet. I assumed this was because they were minor (under 50mm) and likely considered fair wear and tear.However, upon return, these same pre-existing marks were recorded as "new" damage. Despite the scratches being small, I was charged for "Level 1" damage on multiple panels, totaling over €600.The issue is that their paperwork was inconsistent: the marks were ignored at pickup but penalized at drop-off. I am now having to fight a dispute process to prove—using my own photos—that the car was already in that condition when I received it.Warning to other travelers:1. Take high-quality photos of every scratch at pickup, no matter how small.2. Do not accept a clean condition sheet if there are even tiny marks on the car.3. Be aware that marks they ignore at the start may be charged for at the end.I cannot recommend this company at all.
Do not use this awful crooked company who routinely scam customers. They are a disgrace!!I have been a GoldCar customer for some years and have rented many cars with no issues as I have always returned cars during work hours and always have them checked in.I rented a car on Sept 16th 2025 and returned it on the 24th. I returned it at 4:30 am, as it was so early there was nobody to check the car in so I took photos and left the keys as I had been told to. There was NO damage on the car when I left it.When I returned to the UK I received the usual end of contract email, however it included damage (Scratch on front passenger door….the photograph they sent looked like a chinagraph pencil mark rather than an actual scratch) The email stated that it was level 1 damage. As the attached invoice showed zero owing and had no instructions for me to do anything, I ignored it.I traveled to Malaga in OctoberAnd went there to collect my prepaid GoldCar. When I arrived at the office I was told that I could not have my car as there was a debt on my account for damage to the car in September. So I was forced to pay just over £360 or I wouldn’t get the car that I had booked and paid for.I complained and sent date and time stamped photographs that showed there was no damage when I dropped the car off at 4:30am.GoldCar have just contacted me (December 15th) and informed me that the new photographs do not match the damage (which of course it wouldn’t as there was no damage when I took the photo) They said they will not be refunding any of the money I paid.I have since been back to Portugal and visited the GoldCar office where a member of staff told me that this is a tactic the company uses to scam money out of customers especially when cars are returned early and not checked in. She said this was easy money for the company as customers are not in a position to contest the charge other than a complaint which they then deny. There are many other reviews with incidents of this nature!
Booked and paid for car hire in advance. I received email cancelling the booking whilst at Heathrow airport about to board for Bologna. Reason - Goldcar offices now closing at 4.30pm when we due to land Bologna at 5.30pm. Despite me having "Key and Go" which means I collect key from automated machine. Caused me significant inconvenience to arrange alternative onward travel. To add insult.... refund can take up to 15 days and they had the ordasity to ask me to review their company. Goldcar don't not care !!
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