AN ABSOLUTELY DISGRACEFUL BUSINESS = I foolishly booked a vehicle from Nice Airport through Holiday Autos - Who placed the business with Goldcar. Despite the booking being made with an AMEX card - It was clear when the voucher came through that a security deposit could not be paid via that route = Strange, since that is perfectly usual with car hire companies. They then refused to take a security deposit on my physical Mastercards (= x2) because they were ‘from an online bank’. I then offered various Visa cards from a substantial / high street U.K. bank - but because these were held on Apple Pay on my phone - Goldcar refused based upon the fact that they take no security deposits from cards held on phones. I finally turned to my companion who had U.K. high street banks cards - but this was not possible - payment had to be taken from a card in the name of the driver and my companion does not drive. I then went back to Holiday Autos who denied me a refund on the basis that I was talking to them after the time at which the hire was to start. Upon pointing out to them I had commenced discussing matters with them prior to the time that the hire was supposed to start and had evidence of that fact on my phone, they changed their story to claim that 48 hours notice of cancellation was required. I then pointed out the booking had been made less than 48 hours before. I then said to them, as far as I can work out - Your business model involves taking a payment for a car hire and then doing everything you can to not perform that contract by making it as difficult to possible to have the car released = I am wasting my time - There is absolutely nothing that you can or will do to overcome these ridiculous rules. “That’s about right” was the reply.I HAVE AWARDED ONE STAR - BECAUSE I CANNOT AWARD ZERO STARS. American Express will be refunding (if Holiday Autos does not deal with matters).
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¿Quieres alquilar un coche para tus vacaciones? Somos una empresa de alquiler de coches con más de 30 años de experiencia ✅ Más de 100 oficinas repartidas por 17 países ✅ Si estás buscando un Rent a car con una flota de coches moderna y renovada, cuent...