I recently hired a car from Goldcar at Madeira Funchal Airport and have been left with a significant bill for damage that was already on the vehicle.Upon collection, I noticed marks on the side of the car. I took a photo at the time, but the scratches were not noted on the initial condition sheet. I assumed this was because they were minor (under 50mm) and likely considered fair wear and tear.However, upon return, these same pre-existing marks were recorded as "new" damage. Despite the scratches being small, I was charged for "Level 1" damage on multiple panels, totaling over €600.The issue is that their paperwork was inconsistent: the marks were ignored at pickup but penalized at drop-off. I am now having to fight a dispute process to prove—using my own photos—that the car was already in that condition when I received it.Warning to other travelers:1. Take high-quality photos of every scratch at pickup, no matter how small.2. Do not accept a clean condition sheet if there are even tiny marks on the car.3. Be aware that marks they ignore at the start may be charged for at the end.I cannot recommend this company at all.
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