Do not use this awful crooked company who routinely scam customers. They are a disgrace!!I have been a GoldCar customer for some years and have rented many cars with no issues as I have always returned cars during work hours and always have them checked in.I rented a car on Sept 16th 2025 and returned it on the 24th. I returned it at 4:30 am, as it was so early there was nobody to check the car in so I took photos and left the keys as I had been told to. There was NO damage on the car when I left it.When I returned to the UK I received the usual end of contract email, however it included damage (Scratch on front passenger door….the photograph they sent looked like a chinagraph pencil mark rather than an actual scratch) The email stated that it was level 1 damage. As the attached invoice showed zero owing and had no instructions for me to do anything, I ignored it.I traveled to Malaga in OctoberAnd went there to collect my prepaid GoldCar. When I arrived at the office I was told that I could not have my car as there was a debt on my account for damage to the car in September. So I was forced to pay just over £360 or I wouldn’t get the car that I had booked and paid for.I complained and sent date and time stamped photographs that showed there was no damage when I dropped the car off at 4:30am.GoldCar have just contacted me (December 15th) and informed me that the new photographs do not match the damage (which of course it wouldn’t as there was no damage when I took the photo) They said they will not be refunding any of the money I paid.I have since been back to Portugal and visited the GoldCar office where a member of staff told me that this is a tactic the company uses to scam money out of customers especially when cars are returned early and not checked in. She said this was easy money for the company as customers are not in a position to contest the charge other than a complaint which they then deny. There are many other reviews with incidents of this nature!
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