This incident occurred in Funchal. I had a fully prepaid reservation for a vehicle. Upon arriving at the counter, I was informed that the car I booked was deemed “not suitable for driving in the mountains” and would not be provided. I was pressured to upgrade to a much pricier option. This limitation was never disclosed during the booking process, and when I requested the staff to point out where this was mentioned in the Terms & Conditions, they could not provide any evidence. It felt like a classic upselling strategy based on misleading information. The situation deteriorated further due to the conduct of the staff. The agents communicated in a raised, confrontational tone, displayed visible irritation when they realized we only intended to rent the car for half a day, and acted in a dismissive and unprofessional manner. After I chose to cancel the rental and walked away from the desk, I distinctly heard a male staff member refer to me as “stupid.” This behavior is completely unacceptable, disrespectful, and unprofessional. I would strongly recommend steering clear of this service if you seek transparent pricing and courteous customer support.
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Goldcar is one of Spain's leading car hire companies and the largest dedicated to the tourist sector.
The company, with over 30 years of experience, now with more than 100 offices located in the airports and main tourist destinations Spain, Portugal, France, Italy, Greece, Croatia, Turkey,Malta, Andorra, USA & New Zealand