I am extremely disappointed with this car rental company’s handling of my deposit.
I was required to leave an extra €139 for a fuel deposit with the assurance that it would be fully refunded if I returned the car with a full tank. I made sure to refuel the vehicle completely before returning it. On the return I made sure to show the inspector the full tank and he confirmed its all ok and I will receive the return contract by email and the refund will be processed automatically. Despite this, the return contract arrived several hours later with a fuel charge and penalty for nearly the full deposit amount!
When raising this with the company they simply said that their system shows that the tank was not full but would not provide any evidence. The lack of transparency and customer care is very concerning.
I would strongly advise future customers to be cautious, document everything carefully (including taking photos of the fuel gauge and receipt), and think twice before renting from this company.
Very disappointing experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
Goldcar is one of Spain's leading car hire companies and the largest dedicated to the tourist sector.
The company, with over 30 years of experience, now with more than 100 offices located in the airports and main tourist destinations Spain, Portugal, France, Italy, Greece, Croatia, Turkey,Malta, Andorra, USA & New Zealand