The new update of the system is not working well, they say that they sent a code and the code does not reach us, the system itself says that an error ocurred... And we cannot access our account.... and if you call for assistancde you have to wait 30 minutes,.. Other problems before: if you do not live in USA they send you a new visa card forgetting to write the complete and correct adress, not mentioning the country correctly... 3 or 4 times the card sent did not arrive becxause the name of the country was abrerviated to 2 letters... and only after I protested and explained many times finally the country name was written, not abreviated in 2 letters but the conplete name of the country... It's frustrating because I am happy with the way they do must of their job and I trust them... Let's hope they will learn... The login problem was solved after I was able to talk to a lady at G1, she explained everything, it was not easy to guess what to do...
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