Review Time
Horrible bank they stole from me I put in a dispute my car I was not fixed properly and I paid them $722 they did not fix the car properly so I put a dispute then I went to Capital Honda and payed $2,000 to fix my car Golden 1 took Hi tec side knowing that I had to go to Capital Honda in Sacramento I had r proof with receipts that my car was miythat he put the O2 sensor in and the car was shaking and the engine lights were on I cried and I suffered a lot I was a golden one customer for 18 years this is the worst experience I've ever had tomorrow I will pay the 722 again . I was treated very badly and they lied to me please take it to consideration for your bank if it's going to cost you more than to save very poor service and none of them are organized there have been mistakes made by the manager in Chico branch and they don't take responsibility except for the fact that manager of Chico said that Hillary second Manager in Chico branch was wrong and made mistakes . worst experience in my life. Back in forth every information with golden one has been a roller coaster with no regard to myself Harlin was awful agent nothing I've ever experienced at 76 yrs of age please be careful not a good bank very dishonest with their numbers they even said I deposit $26,000 which was incorrect it was a mess I would never recommend golden one to anyone please be careful sincerely a customer.
Horrible bank they stole from me I put in a dispute my car I was not fixed properly and I paid them $722 they did not fix the car properly so I put a dispute then I went to Capital Honda and payed $2,000 to fix my car Golden 1 took Hi tec side knowing that I had to go to Capital Honda in Sacramento I had r proof with receipts that my car was miythat he put the O2 sensor in and the car was shaking and the engine lights were on I cried and I suffered a lot I was a golden one customer for 18 years this is the worst experience I've ever had tomorrow I will pay the 722 again . I was treated very badly and they lied to me please take it to consideration for your bank if it's going to cost you more than to save very poor service and none of them are organized there have been mistakes made by the manager in Chico branch and they don't take responsibility except for the fact that manager of Chico said that Hillary second Manager in Chico branch was wrong and made mistakes . worst experience in my life. Back in forth every information with golden one has been a roller coaster with no regard to myself Harlin was awful agent nothing I've ever experienced at 76 yrs of age please be careful not a good bank very dishonest with their numbers they even said I deposit $26,000 which was incorrect it was a mess I would never recommend golden one to anyone please be careful sincerely a customer.
You had the crappiest website experience in banking before the upgrade. Post upgrade, you still have the crappiest website experience. Seriously, did you have illiterate sub-contractors from an off-grid village in China design the UI? There's still nothing intuitive about it, the terminology is weird and do I have a HELOC or a VISA card - I can't tell by you dumb#ss labels. I mean how do you not look at your cartoonish site and think, this looks like what they used as a tutorial in the 1980s to teach 3rd graders about banking. I DGAF if you are a credit union, you need to get some people who have used technology in this century to design you interfaces and services.
The new update of the system is not working well, they say that they sent a code and the code does not reach us, the system itself says that an error ocurred... And we cannot access our account.... and if you call for assistancde you have to wait 30 minutes,.. Other problems before: if you do not live in USA they send you a new visa card forgetting to write the complete and correct adress, not mentioning the country correctly... 3 or 4 times the card sent did not arrive becxause the name of the country was abrerviated to 2 letters... and only after I protested and explained many times finally the country name was written, not abreviated in 2 letters but the conplete name of the country... It's frustrating because I am happy with the way they do must of their job and I trust them... Let's hope they will learn... The login problem was solved after I was able to talk to a lady at G1, she explained everything, it was not easy to guess what to do...
I can't believe all these terrible reviews. I have been a member since 1989 and any problem that I have ever had has been easily and thoroughly resolved. I just got off the phone with them and I was so impressed with the service that I received that I decided to find a place to leave a review and then I found all these bad reviews. ?????????????????????????????
Jamie from customer service is rude and passive aggressive from the moment she answered my call. I was simply reading the confirmation numbers from the document I received, yet she spoke to me in a condescending tone as if I were a child. Customer service should be respectful and helpful, not dismissive.
This is a dangerously fraudulent company. They use your social security number and make a fake account, and then send you a bill by writing down false withdrawal records without any deposit. They harass you to send money to them when you don't even have their account. FBI should investigate this banking fraud. My innocent daughter got their ID theft and they kept sending a bill for withdrawal of $300 from N.Y. while she was working far away in the west coast. Don't trust this company. They are fake.
These reviews confirm my decision to NOT get an account. I deposited money into my credit union on 8/7/25, 3:15pm at 515 La Sierra Dr, Sacramento. I figured I'd open an account. There was a gentleman before me that had been waiting for 20-min. There were employees walking around, by this time, I had been in line for about 15min. The gentleman finally was called to the teller, he said to her, "What is going on, no one even said anything, like welcome in and or we'll be right with you". Now at this time, there were now 6-people behind me. When I got to the teller, she told me there was no one available to assist me and that there was no guarantee that if I came back they could assist me because they didnt have anyone available at that branch. LOL, so she not only could assist me, but she encouraged me NOT to go back! Needless to say, I will NEVER open an account.
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