Disappointed - (Shaw/41n Fresno Branch) Opened acct, 3 weeks later accessed it w/my card just to get a balance & it gave me $20 which made me not have enough to pay my rent. Waited til Monday to deposit it back into my account & report the issue in which they shrugged it off. A couple days later I received a letter not only was I overdrawn but I also owed a fee for being overdrawn. I went down to the branch & they explained that someone deposited a check into my account when the bank realized it was erroneously deposited into the wrong account they and the bank that issued the check requested it be extracted from my account. So in essence it was extracted twice making my account go negative. They stated they would correct it but I would need to pay the fee first I told them your CRAZY this whole thing was the banks error and went back/forth w/her on the issue. Finally they said they would take care of that as well. After everything was complete I went to the teller to close my account out. I reported it & they contacted me in regards to what happened & stated, “That would not happen at our bigger branch”. No apology, just they wanted me stay with them & bank at the main/bigger branch. I told them there crazy both banks are related I will NEVER bank here & I will be warning others. In a little over 3-weeks not only did they turn my life upside down but they were reluctant to fix the issue and wanted me to pay fees on their errors. I’d give 0 stars but your not allowed in here to do less than 1. CRAZY experience, DONT bank here. YOU’VE BEEN WARNED.
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