I beg all current and future members to read this and steer clear of this abhorrent credit Union !I am writing once again to request your urgent assistance in resolving my concerns, after an ongoing issue with the Credit Union has left me rather perplexed and distressed given the experience which I have had in my short time as a new member of Golden 1 Credit Union. Please note that at this time I am also urgently requesting your Press contacts (which was denied me by your colleague Ms. Landberg), as I am contacting NBC4 Los Angeles I-Team to aid in this horribly egregious matter’s resolution (and providing them all logged conversations with your staff and the ill-advisements provided me during this ongoing and egregious matter).Please note that after my initial email to you — requesting assistance and escalation to Credit Union management after multiple notably confusing interactions with customer care staff — that my family members whom reside in New York were contacted without my knowledge to inquire about me and my information. While I can certainly appreciate doing one’s diligence for a new Accountholder, I do believe that this was indeed unnecessary, at which time I amiably worked directly with Ms. Karen Cavallero in Financial Investigations to confirm both the validity of my identity as the accountholder and the check deposit from my father (the check writer).This Credit Union has abused me and my ability to do banking, and survive, and I am requesting urgent escalation and the Credit Union’s Press contacts. I have been grossly ill-advised by countless members of your staff of my fund availability and this is grossly unacceptable at every level.Please be advised that my distress at this time stems from the arduous process which I have been placed through these past two days, & with the information provided to me this afternoon by your staff today on a call today (Inbound recorded - 2/1/23) that “once Retail Experience signs off on the check today, all funds would be available — I was further advised at 10:12am by Latrice today that “she had heard good things” regarding the release of my funds. This is utterly appalling mistreatment of a Member, and I most demand urgent resolve. They lied and this never occurred, and they refuse to honor this promise !Please further be advised that as of 2:43pm today — Thursday, February 2, 2023 — I have been advised from the bank this check was drawn on (Citizen’s Bank) and the check writer my father — that these funds have cleared the external bank. As such, this matter merits urgent and immediate resolve at this level. Be further advised that on several calls today (recorded and logged) with your staff, I was advised that if I email a screenshot of the funds which have already cleared my father’s bank account as verified by Citizen’s Bank, these funds would be released immediately. The Credit Union must be held accountable for the constant misrepresentations of facts and gross negligence exhibited in these calls, and I must demand urgent action and release of these funds. You may further refer to the grievance filed with the California Department of Financial Protection & Innovation, as a result of the gross misinformation provided me and the arbitrary hold of my funds (even with proof of clearance of the external bank account), meriting immediate release of these funds and final resolution.This matter remains extremely time-emergent and I request urgent contact to resolve this matter favorably and immediately.
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