This was my issue with GG online US app:
I would like to follow up on the status of my order exchange. The return item for exchange was received per ID tracking . I made a call to follow on the 1st week of February which I was informed it takes 14 business days for a return process.
Now it is heading into March and I still have not received the product nor has the status update changed on the app, it still says" In Progress" since 01/23/26. I called today and was informed by the customer representative,that, he has to send an email to the warehouse so that the other warehouse can be aware of the situation and they only communicate via email. Are we in the year 1996?That the only form of communication is via email.
This is very frustrating, I usually order my GG items ,from Neiman Marcus or Bloomingdale's ,but ,because I do not see this shoe design in both retailers, I opted to purchase online ,via the Golden Goose app ,which I am now great regretting, if this how long the process takes. I have attached a screen capture of my item return. I have sent an email today, no response as of yet, or let me guess, it takes 14 business days to respond? These shoes cost a lot,shouldn't the GG customer service be at least decent? The chat with us tab in the golden goose website does not work, nor, does the email us tab. I had to look up what the email address is.
Would I order from the GG online website again? Yes but it'll be not for an exchange but for a refund but then, again, the question is, would the customer service be the same or different for a refund compared to an exchange? I doubt it. Please invest in taking care of your GG loyalists.
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