Review Time
This was my issue with GG online US app:
I would like to follow up on the status of my order exchange. The return item for exchange was received per ID tracking . I made a call to follow on the 1st week of February which I was informed it takes 14 business days for a return process.
Now it is heading into March and I still have not received the product nor has the status update changed on the app, it still says" In Progress" since 01/23/26. I called today and was informed by the customer representative,that, he has to send an email to the warehouse so that the other warehouse can be aware of the situation and they only communicate via email. Are we in the year 1996?That the only form of communication is via email.
This is very frustrating, I usually order my GG items ,from Neiman Marcus or Bloomingdale's ,but ,because I do not see this shoe design in both retailers, I opted to purchase online ,via the Golden Goose app ,which I am now great regretting, if this how long the process takes. I have attached a screen capture of my item return. I have sent an email today, no response as of yet, or let me guess, it takes 14 business days to respond? These shoes cost a lot,shouldn't the GG customer service be at least decent? The chat with us tab in the golden goose website does not work, nor, does the email us tab. I had to look up what the email address is.
Would I order from the GG online website again? Yes but it'll be not for an exchange but for a refund but then, again, the question is, would the customer service be the same or different for a refund compared to an exchange? I doubt it. Please invest in taking care of your GG loyalists.
This was my issue with GG online US app: I would like to follow up on the status of my order exchange. The return item for exchange was received per ID tracking . I made a call to follow on the 1st week of February which I was informed it takes 14 business days for a return process. Now it is heading into March and I still have not received the product nor has the status update changed on the app, it still says" In Progress" since 01/23/26. I called today and was informed by the customer representative,that, he has to send an email to the warehouse so that the other warehouse can be aware of the situation and they only communicate via email. Are we in the year 1996?That the only form of communication is via email.This is very frustrating, I usually order my GG items ,from Neiman Marcus or Bloomingdale's ,but ,because I do not see this shoe design in both retailers, I opted to purchase online ,via the Golden Goose app ,which I am now great regretting, if this how long the process takes. I have attached a screen capture of my item return. I have sent an email today, no response as of yet, or let me guess, it takes 14 business days to respond? These shoes cost a lot,shouldn't the GG customer service be at least decent? The chat with us tab in the golden goose website does not work, nor, does the email us tab. I had to look up what the email address is. Would I order from the GG online website again? Yes but it'll be not for an exchange but for a refund but then, again, the question is, would the customer service be the same or different for a refund compared to an exchange? I doubt it. Please invest in taking care of your GG loyalists.
The Amsterdam team are very warm & welcoming. That made my first GG shopping experience easy and fun. Thank you to Deborah, Saskia, Sergio and the rest of the team (I missed to take their names). My new sneakers are comfortable, I am convinced to save up for my next pair =)
“had such an amazing shopping experience at Golden Goose! The service was exceptional from start to finish. The team was attentive, knowledgeable, and made the whole process feel special. I absolutely recommend shopping here and I will definitely be back for my fourth pair!”
Love popping into the different Golden Goose Deluxe Brand (GGDB) shops — the staff at the Hans store have been super helpful. The signature Venice perfume throughout the space is gorgeous, and the overall display, clothing selection, and customised shoe range are absolutely exceptional.
Claim your business profile now and gain access to all features and respond to customer reviews.
acegalleryclub.com
nikitabyniki.com
camelnot.com
supersocks.co.uk
crepslocker.com
austenblake.com
invaluable.com
seame-brand.com
macduggal.com
size.co.uk