I was very disappointed with our holiday overall to Bali. We paid a good price but had a holiday spoilt by Gold Medal's choice of hotel and not really enough information given before we went to whether this was a suitable. Hotel had amenities not available which was stated on website. Location was bad and not really ideal for a two week vacation. Room only but still didn't expect Bali Belly on 2 day. No acknowledgement to rat problem of vermin around restaurant in the evening even though we sent proof with a video. Big Health and safety issue there. The holiday was meant to be for a special birthday but didn't leave us with happy memories of Bali. Complained twice with concerns and photo's but no offer of any compensation what's so ever. Not really interested. Would never trust and book with Gold Medal again, once was enough.
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At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years.
As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme.
We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry.
We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.
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