We spent a lot of money for my husbands retirement holiday a safari and onwards It’s fair to say we didn’t have the relaxing time we thought Cancelled flights hotels cancelled even though we had a voucher and we had to pay at the resort so paid twice!!!We are now in November after my husband complained for the dire customer service……. Nothing back they don’t care…….. wouldn’t book again this is our experience!!! Disgraceful customer service
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At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years.
As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme.
We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry.
We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.
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