This ia a big shout out to Heather Thomas from Pure Luxury 🙌We had an issue with a booking we had done for one of our clients and we had tried going directly to the hotel, but had not been able to find any resolution with them. The issue meant we were going to be personally out of pocket by a significant amount.We contacted Pure Luxury who we had booked our client’s holiday through to see if they had any ideas of what we could do. Heather went above and beyond to help us. Even when she had already managed to find a way of minimising the amount we would need to pay, she continued in the background and has managed to reduce this amount even further. Great customer service from Pure Luxury and we really appreciate all Heather has done. She is fabulous and an asset to the team 😊
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At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years.
As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme.
We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry.
We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.
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