- Booked with agent on 23/06 booking ref GW769DE, no confirmation recieved, agent chased on 24/06 to be told there was no booking (£4700 paid) - Agent then re-booked booking ref Gp769FP 25/06 no confirmation recieved - still no confirmation recieved from agent at 27/06 AM. At this point I requested a change to my return flight (1 day earlier) and asked if that could be factored in as still no confirmation - so assuming not booked.Recieved confirmation on 27/06 PM - 5 days after booking and paying £4700- I was told it would cost £1500 to change as I hadn't requested in 72 hours from confirmation, yet I only recieved this after this request...this was later reduced to £500 airline fee + £100 Gold Medal fee - why am I paying a Gold Medal fee for your delay?- As it transpires Gold Medal had changed their systems hence issues - no apology, explanation etc.- On recieving confirmation 27/06 PM there was a basic pdf - no e-tickets etc. So I went direct to airline to check to ensure this was booked - which it was - however, I'd paid £1300 extra for premium economy seats, only to find out only 1/2 flights was premium economy. I challenged this also and was told there was nothing they could do - bearing in mind still no e-ticket recieved at this point.- I asked to cancel, I was told no. - I only booked this holiday with Gold Medal due to the premium economy seats (which arent premium economy for full flights) - I had originally been quoted £3200 by Love Holidays and I wish i'd gone with them/economy seats. Which would have saved me £1300 on seats & £600 on flight change fees.... - I raised complaint via agent who was told they are aware the seat class aren't showing on their itinerary doc but it shouldn't cause mistrust... I had 0 opportunity to see that, or decline it. I had to find out myself on Delta website - post paying £1300 extra!! - On the complaint response they offered to wave £100 Gold Medal fee but not £500 airline fee.- Agent called today to book the revised flight & pay £500 - but was told this is now £436pp. I'm absolutely beyond livid. DO NOT BOOK WITH GOLD MEDAL
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At Gold Medal we’ve been supplying package holidays, scheduled flights, hotels, car hire, tours and excursions to the independent travel trade for over 40 years.
As a trade-only tour operator our holidays are only available to book through a local travel agent. We are a member of the Association of British Travel Agents (ABTA) and all the flight-inclusive holidays we sell are financially protected by the ATOL scheme.
We are also part of the Emirates Group, a dynamic travel and tourism operation with a global reputation for excellence spanning every aspect of the industry.
We welcome feedback from our travel agent partners and their customers, and will endeavor to resolve any queries raised.
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