Review Time
This service is exceptionally professional. I appreciated the design of the online platform, and the support provided is outstanding, with prompt responses to my inquiries and quick resolution of a beginner's mistake. Although the fees may be higher than some other platforms, the security of allocated gold bars truly sets it apart.
An exceptionally professional organization. I appreciate the design of the online platform, and the support provided is excellent, with timely responses to all my questions and a quick, accommodating resolution to a beginner's mistake I made. While the fees may be higher than some other platforms, the security of holding allocated gold bars truly distinguishes it.
Initially, I was pleased with the service, but everything changed after a management shift. The company became less transparent and started freezing my funds without proper justification. My experience deteriorated further with rising fees and poor customer support. I urge potential customers to read other reviews and consider my experience before engaging.
My interactions with the company's client services have consistently been enjoyable. They respond to my inquiries promptly, with clear and concise replies, and follow-up actions are executed correctly. I particularly want to commend my Relationship Manager for their excellent service!
My wire transfer was put on hold until I could address a few queries. It was my first experience with the company in 20 years, but after discussing with a representative, I understood the reason for the hold. Communication was challenging while abroad, so extending contact hours for global customers might be beneficial. Overall, the service was professional!
My experience with the company has been extremely disappointing. They lack a contact number, forcing all communication through email. I received inadequate notification regarding the conversion of my account, leading to the sale of my assets without my consent. After providing necessary documents, I still haven't received any statements or account information.
I usually prefer speaking to someone over texting or emailing, but Nakita has changed my perspective. Through secure messaging, she efficiently resolved my issues and clearly explained how to carry out transactions, all with a friendly demeanor.
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Since 2001, Goldmoney® has helped over 1 million customers protect close to $2Billion dollars in assets by providing the most affordable, fastest, and safest way to buy and store precious metals.
Further information can be found on www.goldmoney.com.
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