I placed an order in-store for next day delivery and received a confirmation email. Now, two days have passed with no delivery, no updates, and no return calls. After finally reaching customer service, I still have no further information. It’s incredibly difficult to get in touch; the phone connects but then goes silent. I was promised a callback, which never happened. I'm now out 3.9K with no ring and no sign of delivery. I cannot recommend this service due to its extremely poor support. I have no choice but to initiate a chargeback to recover my funds, as the company has not contacted me.
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