Stop using DPD as your delivery service, or at least give us an option to choose our delivery company.
Ordered something as a birthday gift, was promised next day delivery. Unfortunately, DPD in my area are widely known for only 'attempting delivery' without actually knocking or buzzing. I've been home all day on both occasions, yet - "sorry, we missed you". No, you didn't. You never bothered to buzz.
From Goldsmith perspective, the best they could offer is for me to pick it up from their local branch, which is alright, I guess, everyone knows it's safe to walk on the streets with jewellery in your pocket. No other courier was offered to me either. Shame. Will never order from Goldsmith again. Too sad the person the gift is for was very keen on this specific item.
Asked their customer service to raise a complaint on my behalf to DPD, was told they would, though they won't inform me on how that's going, so safe to assume they won't do a thing about it.
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