Fraud pure and simple. This company should not be allowed to continue to operate with their fraudulent and misleading policies. Even the golf courses that they work with find their policies distasteful and result in numerous complaints by customers. So tried to book a tee time through the golf course website. Found a good tee time and with a low rate, so I clicked to book. Was never notified that I was being taken to or paying a vendor other than the golf course. Apparently I was now, without my knowledge, booking through golfnow. The golf course has a very clear and transparent cancellation policy - 24 hours and tee time fee is refunded. But since I was now booking through golfnow, the golf course policy does not apply. Again, I was not made aware of this change. So I entered my credit card info and booked. I checked the “accept terms” button, because I had read the golf course term and cancellation policy and they were appropriate. Only when I receive the email confirmation from golfnow do I learn that the prepaid fee is non refundable. Unfortunately I then heard back from one of my partners that he can’t make that date, so I called immediately to request cancellation. I was told they were not able to do so and that I would need to call the next day but that it would be refundable within 24 hours. Today I am told that they will not refund to my credit card. They will only refund to my golfnow account - which I never will, nor ever have, used. Called the golf course and they tell me that they have problems like this all the time and they agree golf is has caused them nothing but trouble and consider them also fraudulent but that they aren’t able to help. So I have had to file a dispute with my credit card company. Golfnow is disgusting and should not be trusted.
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