Review Time
I have always had exceptional service on the few times I've called to speak to an agent. Just today, I spoke with "Sema". I was discussing my renewal which has changed AGAIN (obviously not an employee's decision) and she was very understanding, transparent and PROFESSIONAL. She is not in a position to resolve my concerns but promised to call me back in a couple of hours. I think the issues here might surround management and the fact that what Golfnow/Golfpass "used" to represet and what they offer today has eroded in segmental stages - including a sizeable price increase this year! I'm on the cusp of cancelling Golfnow in place of a competitor. It's disappointing because I've been a member for a LOOOONG time. That said, if my dedication/investments (they've never had to wait for payment from me) are not appreciated, I have little choice but to move on. Finally, I have referred Golfnow to untold number of golfers from Arizona to Canada. Perhaps I might have to put that on hold until I hear back from Sema's supervisor?
I have always had exceptional service on the few times I've called to speak to an agent. Just today, I spoke with "Sema". I was discussing my renewal which has changed AGAIN (obviously not an employee's decision) and she was very understanding, transparent and PROFESSIONAL. She is not in a position to resolve my concerns but promised to call me back in a couple of hours. I think the issues here might surround management and the fact that what Golfnow/Golfpass "used" to represet and what they offer today has eroded in segmental stages - including a sizeable price increase this year! I'm on the cusp of cancelling Golfnow in place of a competitor. It's disappointing because I've been a member for a LOOOONG time. That said, if my dedication/investments (they've never had to wait for payment from me) are not appreciated, I have little choice but to move on. Finally, I have referred Golfnow to untold number of golfers from Arizona to Canada. Perhaps I might have to put that on hold until I hear back from Sema's supervisor?
Golf now charged my card for a tee time, that I never got confirmation or a receipt for. Called customer service, who informed me, that although golf now was at fault, they would credit my account for 6 months. I demanded a full refund to my card. They refused. So they screw up and still keep my money. Never ever again. DO NOT USE GOLF-NOW
I just signed into my Golf Now account and found that I only had 3,849 points??? I knew that last time I looked I had 20,000+ points. Where did they go?So I looked for recent emails that I had received from Golf Now.I received an email from Golf Now on Feb 4, 2026 asking me to renew my membership and encouraged me to use my points towards renewing my membership. This email stated that I had 27,040 points. I ended up not renewing my membership at that time.I called in today to see where my points have gone and they told me they expired and that I'm not able to get them back. Once their gone their gone. All points expire after one year.So I then asked if they send out email reminders to their members of expiring points and they said no we do not.I then asked if they could reinstate my expired points and they said no. I then asked them if they could reinstate them so that I can use these points towards renewing my membership and they said no.I then asked how long I've been a member and they told me since 2017.All I can say is that it's a very very poor way to treat a member who has had a membership with them for the last 9 years...
I canceled my reservation 22 hours prior to my tee time due to an emergency medical condition, and I did not get any credit or refund. I understand the policy requires 24 hrs' notice. However, 22 hours is plenty of time; the golf course was able to re-book my spot in no time, so why I did not get any credit or refund? what a joke
I got dupped into joining this outfit. I can never get any deals. I search all courses within 15 miles of Stuart FL Out as far a 10-12 days. Never any tee times available at a discount rate. I asked for a refund and no response. Save your money, go directly to the courses you prefer. This Golfpass Goodnow id as rip off.
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