It is a total waste of time trying to get any answers from "Customer Service". Their rewards and membership benefits are difficult enough to navigate, through all the hoops and conditions you need to do to use their coupons and rewards. But even when following their conditions for a promotion, you don't receive the promised reward. I have called CS 4 times now over the past week for the missing reward, and I have been told 4 different stories/promises. The non-US agents will not transfer you to a manager. There is no way I have found to email them about the issue, to get a documentation trail. There is no option to leave a survey for them about your experience. They know their customer service is terrible, and they just don't care.
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