I have always had exceptional service on the few times I've called to speak to an agent. Just today, I spoke with "Sema". I was discussing my renewal which has changed AGAIN (obviously not an employee's decision) and she was very understanding, transparent and PROFESSIONAL. She is not in a position to resolve my concerns but promised to call me back in a couple of hours. I think the issues here might surround management and the fact that what Golfnow/Golfpass "used" to represet and what they offer today has eroded in segmental stages - including a sizeable price increase this year! I'm on the cusp of cancelling Golfnow in place of a competitor. It's disappointing because I've been a member for a LOOOONG time. That said, if my dedication/investments (they've never had to wait for payment from me) are not appreciated, I have little choice but to move on. Finally, I have referred Golfnow to untold number of golfers from Arizona to Canada. Perhaps I might have to put that on hold until I hear back from Sema's supervisor?
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